Managed IT services · Mississauga & the GTA
Fully managed or co-managed IT from local engineers — business-hours help desk, 24/7 monitoring, cloud and user administration, network and Wi-Fi support, backup and recovery, and practical technology guidance.
Month-to-month · Business-hours help desk · 24/7 monitoring
One team, two operating models
Fully managed IT
NVG acts as your IT department for day-to-day support and long-term planning.
Co-managed IT
NVG works beside your internal IT staff with responsibilities divided explicitly.
Scoped IT projects
Defined migrations, upgrades, deployments, and remediation work when a project is the right fit.
Choose the operating model
Without a complete internal IT department
NVG takes primary responsibility for the agreed support, monitoring, administration, recovery, and planning functions. Your team has one place to go for help and one team accountable for the roadmap.
With existing internal IT staff
Your internal team keeps its role, business context, and decision-making authority. NVG fills agreed capacity or specialist gaps rather than replacing the people who already understand your organization.
Where we help
A free assessment is the starting point. We review the environment, responsibilities, and recurring problems before recommending an operating model.
You do not have an internal IT department and need one accountable team for day-to-day support and long-term planning.
You already have IT staff, but monitoring, maintenance, projects, or specialist work consume more capacity than the team has.
Recurring issues, unclear responsibilities, and reactive support are keeping your business from improving its technology environment.
Service capabilities
Your quote defines which responsibilities NVG takes on and which remain with your team. Network design, Wi-Fi, switching, and connectivity support can be included in the managed scope. Cybersecurity and data-center services can be coordinated separately where required.
Business-hours remote support from Mississauga-based engineers, with on-site assistance across the GTA and surrounding southern Ontario when hands-on work is required.
Monitor supported servers, workstations, and network equipment, with patching and preventative maintenance scoped for your environment.
Microsoft 365 and Google Workspace administration, licensing, onboarding, offboarding, and day-to-day user changes.
Network assessment and design, routing, switching, Wi-Fi, equipment configuration, monitoring, and ongoing support scoped around your sites and existing equipment.
Managed backup options, recovery planning, and restore procedures aligned with your systems and business requirements.
Practical roadmaps, lifecycle planning, technology budgets, purchasing decisions, and vendor coordination tied to business priorities.
A practical onboarding path
Review users, devices, systems, recurring issues, current providers, and internal responsibilities.
Document the recommended operating model, scope, priorities, responsibilities, and fixed monthly quote.
Address agreed onboarding priorities and establish support, monitoring, and administrative workflows.
Use ongoing operational insight and planning to guide maintenance, budgeting, and future projects.
Coverage and pricing
We do not force every organization into the same seat bundle. The assessment establishes the systems and responsibilities that need to be covered, then we provide a fixed monthly quote before you commit.
Request an AssessmentFully managed IT is for organizations that want NVG to act as their IT department. Co-managed IT divides responsibilities with your internal IT staff so they retain control while NVG adds capacity, monitoring, maintenance, project support, or specialist assistance.
The service includes business-hours help desk and 24/7 monitoring for supported systems. Issues are handled by priority, with on-site assistance when required. Any customer-specific response targets are documented in the service agreement rather than promised as a generic public SLA.
No—not under a co-managed arrangement. Your internal team retains its role and priorities while NVG takes on the responsibilities agreed in the service plan. Fully managed IT is available if you want NVG to take primary responsibility instead.
Pricing is scoped after a free assessment and provided as a fixed monthly quote before you commit. The users, devices, systems, service responsibilities, and coverage required all affect the quote. There is no one-size-fits-all package price on this page.
Managed IT is offered month-to-month. The assessment and quote define the service responsibilities so both teams know what is included.
Fully managed IT typically fits organizations with roughly 5–100 users that do not have a complete internal IT department. Co-managed IT can suit organizations with existing IT staff that need additional capacity or specialist support. We confirm fit during the assessment.
Related services
A free assessment gives us the context to recommend fully managed, co-managed, or a scoped project—and to explain exactly what is included.