Hosted business VoIP · Canada-wide

A business phone system that works beyond the office.

Hosted VoIP from NVG’s two Canadian data centers, with professional call handling across teams and locations, managed number porting, and month-to-month service.

Get a Free Phone-System Assessment Plan Your Migration

Month-to-month · Two Canadian data centers · Managed number porting

One designed call flow

1
Incoming call
Your existing published business number
2
Answer & direct
Auto-attendant, team, schedule, or optional AI Receptionist
3
Reach the right destination
Department, location, voicemail, or configured mobile failover

Where hosted VoIP helps

Replace phone-system friction with a call flow built for the business.

Your aging PBX, maintenance requirements, or per-line service make routine changes harder than they should be.

Calls need to reach the right team across departments, locations, remote users, or changing business hours.

You want one provider to coordinate the hosted platform, number porting, call flows, and ongoing phone-system support.

A hosted phone system moves the core call-handling platform out of your server room and into NVG’s two Canadian data centers. Your organization keeps its published numbers while gaining a more flexible way to route calls across people, teams, and locations.

NVG designs the auto-attendant, menus, voicemail, failover, and user configuration around how your business actually answers calls. The result is a managed phone system with clear cutover steps and ongoing support—not a box of handsets and a login.

Calling and call handling

The essentials your callers and team actually use.

NVG configures the platform around your users, schedules, locations, and escalation paths. Your quote identifies the included service and any separate setup, hardware, or specialized requirements.

Business SMS

Send and receive supported business text messages using your configured business number. Availability, message types, destinations, and usage terms are confirmed in your quote; customers remain responsible for consent, message content, and applicable messaging rules.

Auto-attendant & professional IVR

Custom greetings and menu trees guide callers to the right destination, with professional voice recording included.

Voicemail-to-email

Receive new voicemail audio in your inbox so messages can be reviewed and handled away from a desk phone.

Virtual fax

Send, receive, and archive fax files from a computer without maintaining a separate fax machine.

Configured mobile failover

Route incoming calls to designated cell phones when the configured office-connection failover conditions are met.

Month-to-month service

Ongoing service is month-to-month, with predictable per-seat billing and any setup or hardware costs identified before commitment.

Call transcription & sentiment analysis

Optional AI-assisted transcripts and sentiment indicators help teams review supported calls. Processing providers, access, retention, and storage vary by deployment; outputs should be reviewed by people rather than treated as definitive assessments.

Your call flow

Need a different arrangement?

Bring us the current phone bill, call flow, and pain points. We will assess what fits.

Discuss your requirements →

Office disruption planning

Keep the platform separate from the office. Design what happens next.

Because the core platform is hosted in NVG’s two Canadian data centers, an office power or internet problem does not move the phone system into the same server room. Failover still needs deliberate configuration, and office endpoints still have local dependencies.

Hosted core: Call handling remains on NVG’s hosted platform rather than depending on an on-site PBX
Configured failover: Incoming calls can route to designated cell phones under the agreed failover conditions
Local dependencies: Desk phones require working power, network equipment, and internet connectivity at the site
Your continuity plan: Destinations, triggers, schedules, and responsibilities are reviewed during deployment

A coordinated migration

Move the numbers and the call flow—not the old limitations.

Number portability and timing depend on the current carrier and accurate account information. We verify those details and coordinate the cutover rather than promising a generic date or zero downtime before the assessment.

Step 1
Assess
Review current bills, numbers, users, locations, handsets, network readiness, call volumes, and recurring problems.
Step 2
Design
Map menus, schedules, ring groups, voicemail, transfers, failover, and any optional AI call handling.
Step 3
Port & configure
Validate carrier records, submit the port, prepare users and supported equipment, and confirm the cutover plan.
Step 4
Cut over & support
Coordinate activation, verify important call paths, and provide ongoing support for the managed platform.

Delivery and pricing

A clear monthly service. One-time costs identified separately.

Hosted service is available Canada-wide. On-site assessment, network work, and hardware deployment can be coordinated across the GTA and surrounding southern Ontario where required. Start with a free assessment and receive a quote for your actual configuration.

Compare Phone-System Costs

Ongoing service: Per-seat monthly pricing, with unlimited Canada and US calling included as quoted
Commitment: Month-to-month ongoing service
One-time items: Setup, porting, hardware, network work, or project costs identified where applicable
Existing phones: Reuse assessed by model, firmware, provisioning support, licensing, and condition
Hosted delivery: Available to organizations across Canada
On-site work: By assessment across the GTA and surrounding southern Ontario

VoIP + AI Receptionist

A phone system routes calls. An AI receptionist can answer them.

Add a separate AI Receptionist for after-hours, overflow, or business-hours first response. It can answer approved questions, take messages, produce transcripts and summaries, and transfer callers according to the configured call flow. AI processing and data handling are explained separately for each deployment.

Explore AI Receptionist

From C$49/month · 300 included minutes · Setup fee applies

Questions

Business VoIP questions, answered.

Planning the network and ongoing user support too? Explore Managed IT Services.

How much does a business VoIP phone system cost?

NVG quotes ongoing service per seat and identifies setup, porting, hardware, or project costs separately before you commit. The quote depends on users, locations, call flows, existing equipment, and the features required. A free phone-system assessment is the starting point.

What happens to calls if our office internet or power goes down?

The hosted platform is not located in your office, and incoming calls can be routed to designated cell phones when configured failover conditions are met. Desk phones and other office endpoints still depend on working local power, network equipment, and internet service. We review those dependencies and the desired failover behaviour during design.

Can one phone system support multiple locations?

Yes. The hosted platform can connect locations with centralized call handling and inter-office calling. We design menus, business hours, ring groups, transfers, and escalation around how your organization answers calls.

Can we keep our existing phone numbers?

In almost all cases, existing numbers can be ported. NVG manages the porting process and coordinates the cutover plan. Portability and timing depend on the current carrier, account information, number type, and service area, so we verify these before scheduling the change.

Can we reuse our existing desk phones?

Potentially. We assess the make, model, firmware, provisioning support, licensing, and condition of existing IP phones before confirming whether they are suitable. New hardware or a softphone approach can be considered where reuse is not practical.

Where is the hosted phone platform located?

The core hosted VoIP platform runs in NVG’s two Canadian data centers. Optional AI Receptionist processing is scoped separately and may use NVG-managed infrastructure or third-party API providers depending on the deployment.

Can we add an AI receptionist later?

Yes. AI Receptionist is a separate service that can provide after-hours, overflow, or business-hours first-response answering. Routing, live transfer, human escalation, pricing, and data handling are configured and explained for that deployment.

Is there a long-term contract?

Ongoing Business VoIP service is offered month-to-month. Your quote defines the monthly service and any one-time setup, number-porting, hardware, or project charges.

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