Operational work crowds out improvement
Monitoring, patching, user changes, and recurring issues leave little time for documentation, lifecycle planning, or higher-value projects.
Co-managed IT for internal IT teams
More capacity for your IT team. Not another layer of management.
Keep your internal team’s business knowledge and decision-making authority. Add NVG’s local engineers for agreed monitoring, maintenance, projects, escalation, and operational workload.
Month-to-month · Clearly divided responsibilities · Local engineers
The principle
Your team keeps
Business context, internal priorities, user relationships, and control of the technology roadmap.
NVG adds
Agreed operational capacity, 24/7 monitoring for supported systems, project support, and specialist escalation.
The split is designed around your team—not a standard org chart.
Where co-managed fits
Your team knows the business. There is just more work than time.
A project needs temporary capacity
A migration, upgrade, deployment, or remediation effort needs additional hands without creating a permanent role.
Specialist coverage is difficult to maintain
Your team has strong business knowledge but needs support across infrastructure, cloud, backup, networking, or security workstreams.
Responsibilities are not explicit enough
Internal IT, external providers, and vendors each own a piece, but escalation and accountability are unclear when work crosses boundaries.
Responsibility design
Decide who owns each function before support begins.
This is an illustrative responsibility model, not a preset package. Your service plan can assign a function to internal IT, NVG, or a shared workflow with a defined escalation path.
| Function | Your internal IT team | NVG | Shared or customized |
|---|---|---|---|
| User relationships & business priorities | Typically leads | Supports as agreed | Escalation path defined |
| 24/7 monitoring & maintenance | Can retain selected systems | Monitors and maintains supported systems | Ownership assigned by system |
| Cloud & user administration | Can keep day-to-day changes | Adds agreed administrative capacity | Workflows matched to your policies |
| Projects & specialist work | Business context and internal coordination | Agreed project or specialist capacity | Responsibilities defined per project |
| Roadmap & vendor coordination | Retains priorities and decisions | Contributes planning and coordination | Recommendations reviewed together |
Scroll the table horizontally to compare all responsibility options.
Capacity you can assign
Give your internal team room to focus.
Monitoring & maintenance
24/7 monitoring for supported systems, patching, and preventative maintenance according to the agreed scope.
Help-desk capacity
Business-hours remote support and escalation workflows, with on-site assistance when required.
Cloud & user administration
Microsoft 365, Google Workspace, licensing, onboarding, offboarding, and recurring user changes.
Backup & recovery
Managed backup options, recovery planning, and restore procedures aligned with your requirements.
Projects & specialist support
Defined migrations, upgrades, deployments, remediation, and specialist escalation.
Planning & vendor coordination
Roadmap input, lifecycle planning, budgeting, procurement, and coordination across technology providers.
A workable partnership
No takeover assumption. No ambiguous handoffs.
Step 1
Map the workload
Identify recurring operational work, projects, internal strengths, and capacity gaps.
Step 2
Assign ownership
Define system access, responsibilities, escalation paths, and vendor boundaries.
Step 3
Quote the scope
Provide a fixed monthly quote for the agreed ongoing service; quote one-time projects separately.
Step 4
Review and adjust
Use operational reviews to revisit workload, priorities, and the responsibility split.
Questions
Co-managed IT questions, answered.
Need NVG to take primary responsibility instead? Explore fully managed IT.
Will NVG replace our internal IT team?
No. Co-managed IT is designed around your existing staff. Your team retains its role and decision-making authority while NVG takes on the responsibilities agreed in the service plan.
What can NVG take off our team’s workload?
Common responsibilities include 24/7 monitoring for supported systems, patching and preventative maintenance, cloud and user administration, backup and recovery work, project capacity, and specialist escalation. The exact division is defined during scoping.
Can our internal team keep day-to-day user support?
Yes. Your internal team can keep user relationships and day-to-day support while NVG handles agreed infrastructure, monitoring, project, or escalation responsibilities. NVG can also provide help-desk capacity where that is a better fit.
Do we have to use the same tools or vendors as NVG?
Not as a blanket rule. We first review the current environment, administrative access, vendor responsibilities, and supportability. Any recommended changes are discussed as part of the roadmap rather than assumed before the assessment.
How is co-managed IT priced?
Pricing follows the systems, responsibilities, coverage, and project capacity included in the service plan. After a free assessment, NVG provides a fixed monthly quote for the agreed ongoing scope. One-time projects are quoted separately.
Is co-managed IT month-to-month?
Yes. Ongoing co-managed service is offered month-to-month. The service agreement defines responsibilities so your internal team and NVG know who owns each function.
Start with your team’s actual workload.
Bring us the recurring work, project backlog, and coverage gaps. We will help define a responsibility split that supports your internal IT team.